Privacy Policy

PickUp AI Solutions ("PickUp AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (pickupaisolutions.com), use our services, or interact with us by phone, email, or SMS. Please read this policy carefully. By using our website or services, you agree to the practices described here.

01 Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information you provide directly:

• Name, phone number, email address, and business name when you fill out a contact or opt-in form
• Messages and communications you send us via email, phone, text, or our website contact form
• Billing and payment information when you purchase our services
• Any other information you choose to provide

Information collected automatically:

• Log data such as your IP address, browser type, pages visited, and time spent on pages
• Device information including device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Data from our CRM and marketing platforms (such as GoHighLevel / LeadConnector) related to your interactions with our forms or communications
• Information from publicly available sources related to your business

02 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our services
• To respond to your inquiries, schedule consultations, and fulfill service agreements
• To send you appointment reminders, project updates, and service-related notifications
• To send you marketing communications and promotional offers (only with your consent)
• To send SMS messages you have opted in to receive (see Section 3)
• To process payments and manage billing
• To analyze usage trends and improve our website and services
• To comply with legal obligations and protect our legal rights

03 SMS / Text Message Communications

If you opt in to our SMS program, we will send you text messages regarding:

• Appointment scheduling and reminders
• Service updates and project status notifications
• AI solution follow-ups and support
• Exclusive offers and tips for growing your business
• New feature announcements

Message frequency: Message frequency varies depending on your level of engagement and service activity.

Message and data rates: Standard message and data rates from your mobile carrier may apply.

To opt out: Reply STOP to any SMS message at any time. You will receive a single confirmation message and no further texts will be sent.

For help: Reply HELP to any message or contact us at [email protected] or 954-618-9692.

Data sharing: We do not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for their own marketing purposes. This information is used solely to facilitate the SMS communications you have requested.

For full details on our SMS program, see our SMS Policy.

04 How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with trusted third-party vendors who assist in operating our business (e.g., CRM platforms, payment processors, scheduling tools). These vendors are contractually obligated to use your data only as directed by us.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of PickUp AI Solutions, our clients, or others.
• Business transfers: If PickUp AI Solutions is acquired, merged with, or sold to another company, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to such a transfer.
• With your consent: We may share your information for any other purpose with your explicit consent.

05 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with our legal obligations. When information is no longer needed, we will securely delete or anonymize it.

SMS opt-in records and consent documentation are retained for a minimum of 4 years as required by applicable carrier and regulatory guidelines.

06 Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link. You may opt out of SMS communications by replying STOP.
• Data portability: In certain cases, you may request a machine-readable copy of your data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

07 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

08 Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

09 Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business: PickUp AI Solutions
• Location: Weston, FL
• Email: [email protected]
• Phone: 954-618-9692
• Hours: Mon–Fri 9am–6pm EST